Explored challenge
Service businesses need to coordinate availability, customer information and status changes without losing context across calls, messages and spreadsheets.
Prototype — not client work: Reserva is a Claritas Technology prototype used to explore booking-platform workflows. It is not presented as a commissioned client platform or a live commercial result.
Prototype direction
The concept separates customer booking, staff coordination and administration while keeping the state of each request visible.
Scope
- Customer booking and confirmation journey
- Availability and service configuration
- Role-aware staff and administration views
- Notification and status-change concept
Key features
- Structured service and time selection
- Booking-state history
- Configurable availability rules
- Accessible responsive interaction patterns
Technologies
- Web application prototype
- Relational data model
- API and notification architecture concept